Return & Refund Policy

At Heston Ward, your satisfaction is our top priority. We are confident in the quality of our furniture and want you to love every purchase. If something isn’t right, our customer support team is here to help.

30-Day Return Policy

We offer a 30-day return or exchange window on most items. If 30 days have passed since your purchase, unfortunately we cannot offer a refund or exchange.

To be eligible for a return:

• The item must be unused and in the same condition that you received it

• The item must be returned in its original packaging

• Proof of purchase or order confirmation is required

Non-Returnable Items

Items purchased from our Clearance section are final sale and are not eligible for returns or refunds.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to the original payment method for the merchandise price only.

Please note:

• Shipping and handling charges are non-refundable

• Return shipping charges may apply

• Taxes will be refunded in accordance with state and local laws

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible.

These cases are handled individually and may include:

• Replacement parts

• Product replacement

• Repair services performed by a professional furniture medic

Our team will work with you to determine the best solution.

Contact Us

If you need assistance with a return or have questions about your order, please contact our customer support team.

We’re always happy to help ensure you have a great experience with Heston Ward.